FAQ

Is this genuine leather?

Yes. We use only Grade 1 whole-piece exotic leather — the highest quality standard — backed by our 100x money-back guarantee if the leather is ever proven not genuine.

How long does shipping take?

We process orders in 3–5 business days (each piece is handmade). DHL Express delivery is 5–7 days to the US and 7–10 days to Europe.

What is “professionally whitened” leather?

Light and white pieces use exotic leather whitened through a specialist tanning process. It is a skilled craft technique, not a natural colour.

Can I order a custom piece?

Yes. We accept custom colour, size and personalisation. Message us with your requirements and we’ll provide a quote and lead time (typically 5–10 business days).

What is your return policy?

We offer a lifetime warranty and repair or replace any quality issue at no cost. For refunds, contact us within 14 days of delivery.

How do I care for my leather goods?

Condition every 3–6 months, avoid prolonged water exposure, and store in the dust bag provided. We also offer free lifetime maintenance.